Frequently Asked Questions
Everything you need to know about your Secundo home experience
What is the typical delivery time for furniture orders?
Standard shipping usually takes between 5 to 10 business days. For larger furniture pieces, our white-glove delivery service will contact you within 48 hours of your order to schedule a specific delivery window.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized furniture items are non-refundable.
Does Secundo offer a warranty on its products?
Yes, all our furniture pieces come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Secundo account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.
Are your wood products sustainably sourced?
Sustainability is a core value at Secundo. Over 80% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.